Frequently Asked Questions

Everything you need to know about Healium.

About Healium

What is Healium?

Healium is a consumer neck massager designed to be part of your everyday relaxation routine. It is intended to provide a convenient way to enjoy personal massage time at home.

How do I use Healium?

Place Healium around your neck and use it according to the instructions included with your product.

How long should I use it?

Follow the usage instructions provided with your specific Healium model. Do not exceed the manufacturer's recommended usage.

Can I use Healium every day?

Follow the manufacturer's instructions for recommended frequency and duration of use.

Safety

Is Healium a medical treatment?

Healium is marketed as a personal massage and relaxation product. It is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Can I use Healium if I have a medical condition?

If you have an injury, medical condition, are pregnant, have recently had surgery, or are unsure whether this type of product is appropriate for you, consult a qualified healthcare professional before using it.

What if I experience discomfort while using it?

Stop using the product if you experience pain, unusual discomfort, dizziness, or another concerning reaction. If symptoms persist or you are concerned about your health, seek appropriate medical advice.

Orders & Shipping

Where do you ship?

See our shipping policy for current shipping destinations, processing times, and delivery estimates.

How long does shipping take?

Delivery times can vary depending on your location and the shipping method selected. Please review our current shipping information for the latest estimates.

How can I check my order status?

Once your order has shipped, you will receive the available tracking information according to the shipping method used.

Returns & Refunds

What is your return policy?

See our return policy for the current return period, eligibility requirements, and instructions for requesting a return.

What if my product arrives damaged or has an issue?

Please contact us as soon as possible with your order information and details of the issue so we can review it and provide the appropriate next steps.

Need More Help?

If you have a question that isn't answered here, please contact us and we'll be happy to help.

Important Information: Healium is a consumer massage and relaxation product and is not intended to diagnose, treat, cure, or prevent any disease or medical condition. Always read and follow the product instructions and safety information supplied with your device.